Our COVID-19 Actions
Health and Safety Come First
At CEMEX, we are fully committed to prioritizing the health and safety of our employees, customers, suppliers, and communities while enabling the construction industry to continue with its activities, which are essential to our society.
The construction industry keeps communications systems functioning, maintains critical transport infrastructure such as bridges and roads, repairs existing hospital infrastructure, creates new temporary emergency hospitals and healthcare facilities, and keeps society’s basic needs such as water, energy, and many others functioning.
In times of physical distancing, the cement, concrete, and aggregates industries are inherently safe due to the low worker density they require. We have augmented this by implementing additional health and safety protocols.
You can read more about how construction is a safe and essential industry in our position paper.
A Message From Our CEO
First of all, I hope that you and your families are healthy and safe.
The global COVID-19 pandemic is a social and economic phenomenon that is affecting all of us, both professionally and personally.
As I have said many times before, there is nothing more important than the health and safety of our employees, customers, suppliers, and communities. I firmly believe that during these times, we must adhere even more closely to our values, and that is what all of us at CEMEX are doing right now.
Our employees have been encouraged to follow physical distancing and personal hygiene protocols. In addition, they have been instructed to work remotely when possible, avoid traveling as much as possible, and avoid attending business-related events, among other preventive measures.
Our commitment to health and safety is stronger than ever. And so is our commitment to be a trusted partner for our customers and a good neighbor to our communities. Now more than ever, our digital platforms, such as CEMEX Go, are an ideal option to continue serving our customers, while adhering to the most rigorous health practices.
Our manufacturing, sales, and delivery operations remain active wherever possible, and will continue to work as long as they can do so in a safe and healthy manner, or as long as the corresponding authorities allow them to remain active. Our pickup and delivery processes have been adjusted to minimize contagion risks, while keeping our building materials supply chain moving. Our sales force is available to you through email, telephone or chat. Our customer service centers are there to take your call, even if our representatives are working remotely.
We are also keeping in close contact with our communities. We are deploying the resources at our disposal, within reason, to help our communities overcome hardships related to the COVID-19 crisis.
A trusted partner is one you can count on during the most uncertain times. All of us at CEMEX are working hard! You can count on us right now more than ever.
Fernando A. González
How we're here for you
We have implemented strict policies to keep everyone around us safe, but we are still able to support your business through safe, digital means.
Recurring customers that transact with us through CEMEX Go are encouraged to keep that as their main channel with us. CEMEX Go remains fully operational and is the safest, most efficient way to transact with us. If you would like to learn more about CEMEX Go, please visit: www.cemex.com/go.
Our sales force and customer care centers are also ready to support you with whatever you need. Please be sure to check back as we will continue to update this page with all relevant information.
How we're keeping our customers, employees, and suppliers safe.
In accordance with global, national, and local health authority recommendations, we have implemented strict procedures throughout our operations.
- Physical distancing education and protocols for our employees
- Company-wide travel restrictions
- Special cleaning procedures in our facilities
- Personal hygiene awareness campaigns
- Screening at company facilities
- Remote work policies
- Strict quarantining of any at-risk employees
For official information regarding personal health & safety, please visit: https://www.who.int/
How we're supporting our communities
We will continue working closely with the communities in order to understand their needs, particularly those groups that are more vulnerable to the current situation.
We are committed on Building Community Together and are acting on the following actions:
- Strengthening health and hygiene behaviors in the communities
- Permanent communication with community leaders and local organizations
- Closely monitoring the evolution of COVID-19 to identify needs and support the most vulnerable
- Collaboration with local partners for local support
To learn more about how we’re collaborating with communities please follow our social media accounts.
In cooperation with Assiut Governorate and Assiut University, we carried out sanitization to the vital areas of Assiut University Including hospitals entrances. One of the hospitals is currently being prepared to handle COVID-19 cases.
In cooperation with National Cancer Institute, we supported in disinfecting the vital areas and entrances of the hospital’s branch in New Cairo.
We understand that this is an uncertain time for many of our partners, customers, and communities and want to support you where we can. If you need to get in touch with us or have questions about products, services or deliveries please contact your local representative and we will be happy to help.